Order Cancellation

You may change your mind and cancel your order within 14 calendar days after the day you receive your goods. If you choose to cancel your order we will refund the full purchase price of the item(s) but not our postage costs to you.

Note: If you choose to cancel your order you will be expected to return the goods in your order to us in perfect condition. The Village Tearoom will not refund the delivery charges.

Damaged or Faulty Products and Incorrect Orders

You may exchange your goods or obtain a full refund if the goods in your order are damaged or faulty upon receipt, or if the goods you have received are not the goods you originally ordered.
When returning damaged, faulty or incorrect orders we will refund:

A: the full purchase price
B: delivery charges (the cost of initial delivery to you)
C: return charges (the cost for returning goods to us).

When exchanging damaged, faulty or incorrect orders we will:

A: dispatch replacement items to you free of charge
B: refund return charges (the cost for returning goods to us)

How to return your goods

Please return items to:

The Village Tearoom Returns
The Heath
Hatfield Heath
Bishops Stortford
Herts
CM22 7EB
 
The following information will be required when returning your goods

A: confirmation email to hello@thevillagetearoom.co.uk informing us you wish to return your items
B: a list and description of goods to be returned
C: reason given for returning goods

When you are returning goods to us please note:

A: it may take up to 7 days for your parcel to reach us
B: returned items will be processed within two working days of receipt
C: reasonable care must be taken when packaging the parcel and returning it so the goods are not damaged in transit
D: you are advised to use a carrier that offers both traceability and insurance.